Cancel/Change Order

01 Policy Overview

Otobles begins preparing orders after they are successfully submitted and payment has been authorized. Because orders may move into fulfillment shortly after purchase, cancellation or change requests should be submitted as quickly as possible.

We will make reasonable efforts to accommodate a request before the order has entered fulfillment or been handed to a shipping carrier. However, submitting a request does not guarantee that an order can still be changed or canceled.

02 Order Processing Timeline

Otobles generally handles orders within 1 business day. Orders submitted before the applicable 5:00 PM EST Monday–Friday cut-off may begin processing according to the normal fulfillment schedule.

03 Request a Cancellation

If you no longer want an order, contact Otobles as soon as possible after placing it. Include enough information for our support team to identify the order and understand your request.

04 Changing an Order

Customers may request changes to an order before it enters a stage where modification is no longer practical. Depending on the request and order status, we may be able to correct certain information before fulfillment.

• Correcting an incomplete or incorrect shipping address.
• Changing a product variation when the requested item is available.
• Adjusting product quantity before fulfillment begins.
• Correcting certain customer contact details.
• Requesting removal of an item before the order is processed.

05 Shipping Address Changes

An incorrect or incomplete shipping address should be reported immediately. Address corrections may be possible before the package has been shipped.

Once an order has been handed to USPS, UPS, or FedEx, Otobles may no longer be able to directly change the delivery address. Customers may need to work with the applicable carrier if a carrier-supported correction or delivery option is available.

Customers are responsible for reviewing the shipping information entered during checkout and providing a complete and accurate delivery address.

06 Cancellation After Shipment

Once an order has been shipped and transferred to the delivery carrier, it generally cannot be canceled through Otobles because the fulfillment process has already been completed.

If you no longer want the product after delivery, you may review the Otobles Return & Refund Policy to determine whether the item qualifies for a return.

07 Refunds for Approved Cancellations

When a cancellation is successfully approved before fulfillment, any eligible refund will be processed using the applicable payment method associated with the original transaction.

Otobles does not charge a cancellation processing fee for an approved cancellation. The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

08 Order Changes That Affect Price

If an approved order change increases or decreases the total order value, the adjustment may require additional payment or a corresponding refund.

Any price adjustment is subject to product availability and the applicable price at the time the change is processed. If the requested modification cannot be completed because the item or variation is unavailable, the original order may remain unchanged or may be canceled if the customer requests cancellation and the order is still eligible.

09 Changes After Fulfillment Begins

Once an order has entered fulfillment, products may already have been picked, packed, labeled, or prepared for carrier collection. At this stage, changes may no longer be possible.

Otobles will review each request based on the actual status of the order. Customers should not assume that an order has been changed or canceled until they receive confirmation from our support team.

10 Duplicate Orders

If you accidentally place the same order more than once, contact Otobles immediately. Provide the order numbers involved and explain which order should be retained or canceled.

We will review the fulfillment status of each order and attempt to cancel any duplicate order that has not yet progressed beyond the point where cancellation is possible.

11 Incorrect Product Selection

If you selected the wrong product, size, color, quantity, or other available option, contact our support team as soon as possible.

Product changes can only be completed when the requested replacement is available and the original order has not progressed too far into fulfillment. If a change cannot be completed, the order may continue as originally submitted.

12 Orders That Cannot Be Modified

Some orders may no longer be eligible for changes or cancellation. This can occur when the order has already been packed, assigned for shipment, handed to the carrier, or otherwise progressed beyond the practical point for modification.

• The package has already been handed to USPS, UPS, or FedEx.
• The order has already entered a final fulfillment stage.
• The requested product replacement is unavailable.
• The requested modification would create an unsupported order configuration.
• The cancellation request is received after the order can no longer be stopped.

13 Return Option After Delivery

If an order cannot be canceled before shipment and you later decide that you do not want the product, an eligible return may be possible after delivery.

Otobles accepts eligible return requests within 60 days in accordance with the Return & Refund Policy. Approved refunds are processed within up to 12 days after the returned item is received and reviewed.

No return, restocking, or refund processing fees are charged by Otobles for eligible returns.

14 Cancellation Request Information

To help us locate and review your order quickly, please include the following information when submitting a cancellation or change request:

• Order number.
• Name used when placing the order.
• Email address associated with the order.
• Specific cancellation or requested change.
• Any corrected information that should replace the original information.

15 Customer Responsibility

Customers are responsible for reviewing order details before completing checkout. Please verify product selection, quantity, shipping address, contact information, and other applicable details before submitting an order.

If you notice an error after placing the order, contact Otobles immediately rather than waiting for the normal processing or shipping period.

16 Policy Limitations

Otobles cannot guarantee that every cancellation or change request can be completed. Fulfillment operations may continue quickly, particularly during periods of high order volume.

The actual ability to modify or cancel an order depends on its status at the time the request is received and reviewed.

17 Policy Updates

Otobles may update this Cancel / Change Order Policy when necessary to reflect changes in fulfillment procedures, payment systems, shipping operations, or customer service practices.

Updated information will be published on this page. Customers are encouraged to review the policy when placing orders or requesting changes.