Return & Refund Policy

01. Return Policy Overview

Otobles accepts eligible return requests made within 60 days from the date your order is delivered. This return period gives customers reasonable time to inspect their purchase and determine whether it meets their expectations.

To help us process your request efficiently, returned products should be in suitable condition for resale whenever possible. We may request order information, photographs, or other details before approving a return.

The return policy applies to purchases made directly through Otobles. Certain products or situations may require additional review depending on their condition and the circumstances of the request.

02. Return Eligibility

A return request must be submitted within 60 days after the order has been delivered. Requests submitted after this period may not qualify unless an exception is required by applicable law.

• The order must be identifiable through the original order information.
• The return request must be submitted within the 60-day return period.
• The product should be unused or in reasonable original condition whenever possible.
• Products should be returned with original packaging or accessories when available.
• Items should be securely packaged to reduce the risk of damage during return transportation.

03. Return Timeframe

The return period begins when the order is recorded as delivered. Customers should contact Otobles as soon as possible when they decide that a product needs to be returned.

04. How to Request a Return

To request a return, contact our customer support team with your order details and explain the reason for the request. Providing clear information helps our team determine the appropriate next step.

• Provide your order number.
• Provide the name or description of the product you want to return.
• Explain the reason for the return.
• Provide photographs when the request involves damage, defects, or an incorrect item.
• Follow the return instructions provided by our customer support team.

05. Return Approval

Some return requests may require review before the product is sent back. This allows Otobles to confirm the order information and provide the appropriate return instructions.

Customers should not send products to an address that has not been provided or confirmed by Otobles. Using the correct return information helps prevent delays, misplaced packages, or difficulties identifying the returned order.

06. Product Condition

We ask customers to return products in the condition in which they were received whenever reasonably possible. Products should be handled carefully while a return request is being reviewed.

• Keep products clean and free from unnecessary damage.
• Include original packaging when reasonably available.
• Include applicable accessories or components received with the order.
• Do not intentionally alter, damage, or misuse an item before returning it.

07. Incorrect or Damaged Items

If you receive an item that appears damaged, defective, or different from what you ordered, contact Otobles as soon as possible after delivery.

Please provide your order number and clear photographs showing the product and the relevant issue. This information helps our team investigate the shipment and determine the appropriate resolution.

08. Items That Do Not Meet Expectations

Customers may request a return when an eligible product does not meet their expectations, provided the request is submitted within the 60-day return period and the product satisfies the applicable return requirements.

Return eligibility is determined based on the information provided, the condition of the product, and the circumstances of the request.

09. Return Shipping

Return shipping instructions will be provided by our support team after the return request has been reviewed. Customers should follow those instructions carefully and use suitable packaging when sending an approved return.

The standard $6.99 outbound shipping charge associated with the original order is separate from the return process and is not automatically treated as a return fee.

10. No Return or Restocking Fees

Otobles does not charge a return processing fee or restocking fee for eligible returns. Customers will not be charged an additional fee simply because an approved product is returned.

11. Refund Eligibility

A refund may be issued after an eligible return has been received and reviewed. Refund decisions are based on the applicable return requirements and the circumstances of the order.

When a refund is approved, Otobles processes the refund through the original payment method used for the purchase.

12. Refund Processing Time

Approved refunds are processed within up to 12 days after the return has been received and the applicable review has been completed.

After Otobles processes the refund, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

13. Refund Method

Refunds are normally issued to the original payment method used when the order was placed. Since Otobles accepts PayPal payments, approved refunds are returned through the applicable original PayPal transaction whenever possible.

Customers should ensure that their original payment account remains accessible while a return or refund is being processed.

14. Partial Refund Considerations

In certain circumstances, the resolution for a returned product may differ from a full refund if the product does not satisfy the applicable return requirements or if only part of an order is eligible.

Any applicable adjustment will be communicated during the return review process. Nothing in this section limits rights that cannot legally be excluded or restricted under applicable law.

15. Orders With Multiple Items

If an order contains multiple products, customers may request a return for one or more eligible items. Each returned product may be reviewed individually.

When contacting customer support, please clearly identify which product or products you intend to return so that the return instructions can be matched to the correct order.

16. Return Tracking

When a return shipment is sent using a trackable service, customers should retain the tracking information until the return has been received and the refund process is complete.

Tracking information may be requested by our support team when investigating a return that has not yet arrived at the designated return location.

17. Lost or Damaged Returns

Customers should package approved returns carefully to reduce the possibility of damage during transportation. If a return shipment is lost or damaged while in transit, contact the applicable carrier and Otobles support with the available tracking information.

Otobles may request documentation from the carrier or other information needed to investigate the situation before determining the appropriate resolution.

18. Refunds for Cancelled Orders

If an order is successfully cancelled before fulfillment and payment has already been completed, any applicable refund will be processed through the original payment method.

Cancellation requests are not guaranteed once an order has entered fulfillment or shipment. Orders that cannot be cancelled may remain eligible for return under this Return & Refund Policy when applicable.

19. Policy Exceptions and Applicable Rights

Otobles may review unusual return circumstances individually. Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded or restricted under applicable law.

Where a specific legal requirement provides a different return, refund, or remedy standard, that requirement will apply to the extent required.

20. Contact Us About Returns & Refunds

If you have questions about a return, refund, damaged item, incorrect product, or the status of a submitted request, our customer support team is available to assist you.

Please include your order number and relevant details when contacting us so that we can locate your purchase and provide an appropriate response.